Refund Policy
1. Summary
Texas Hotel Tax Intelligence is a subscription service operated by Visionary Management Solutions LLC. You can cancel your subscription at any time and keep access until the end of the period you've paid for. Payments are non-refundable, except as described in Section 4. This policy is part of our Terms of Service.
2. Who Processes Payments and Refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it processes your payment, issues your receipts and invoices, and handles refund requests. Paddle's Buyer Terms also apply to your purchase, and your card statement will show Paddle as the seller.
3. Cancellation
You can cancel at any time from the Billing page in your account. Cancellation takes effect at the end of the period you've already paid for: you keep full access until then, and you won't be charged again. A Yearly subscription can't be switched to Monthly; it can only be canceled.
4. Refunds
Payments for Monthly and Yearly subscriptions, including renewals and conversions from Monthly to Yearly, are non-refundable, and we don't give credits for partial or unused periods, except:
- Where the law or Paddle's Buyer Terms require a refund. For example, customers in some countries have a legal right to cancel a purchase within a set period. These rights apply in full and nothing in this policy limits them.
- If you were charged in error, for example charged twice for the same period or charged after your cancellation took effect. Contact us and the incorrect charge will be refunded.
- If we discontinue the Service entirely. We'll refund the unused portion of any prepaid subscription fees.
5. How to Request a Refund
Email support@texashoteltax.com or use our contact form with the email address on your account and the date and amount of the charge. You can also contact Paddle directly through the link on your receipt or at paddle.net. Approved refunds are returned to your original payment method by Paddle.
If you have a problem with a charge, please contact us or Paddle before disputing it with your bank; we can usually resolve it faster.
6. Contact
Questions about this policy? Email support@texashoteltax.com or use our contact form.